Refund & Cancellation Policy

Last updated: 8 June 2026

1. Australian Consumer Law Guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the services remedied if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Refund Policy limits or overrides your rights under the ACL. If there is any inconsistency between this policy and the ACL, the ACL prevails.

2. How to Cancel

You can cancel your Investor subscription at any time through the Stripe Customer Portal, accessible from your Profile page under "Manage Subscription." No phone calls, emails, or waiting periods are required. Cancellation is immediate and self-service.

3. When Cancellation Takes Effect

When you cancel, your Investor access continues until the end of your current billing period. For example, if you cancel on the 15th day of your monthly cycle, you retain full access until your next billing date. After that, your account reverts to the Free tier. No further charges will be made after cancellation.

4. Refund Policy

  • First 7 days (cooling-off period): If you subscribed for the first time and are not satisfied for any reason, you may request a full refund within 7 days of your initial payment. No questions asked.
  • After 7 days: Outside the cooling-off period, pro-rata refunds are generally not provided for partial billing periods. Your access continues until the end of the paid period.
  • Renewals: Monthly renewal charges are generally non-refundable once the billing period has commenced. Cancel before your renewal date to avoid being charged for the next period.
  • Service failures: If PropInvestor experiences a major failure (as defined under the Australian Consumer Law) — such as a prolonged outage, fundamental feature unavailability, or the service being substantially unfit for purpose — you are entitled to a refund regardless of the above timeframes. This is a statutory right that cannot be excluded.

5. How to Request a Refund

To request a refund, email us at support@propinvestor.com.au with your account email and the reason for your request. We will acknowledge your request within 2 business days. Approved refunds are processed via Stripe within 5-10 business days back to your original payment method. You will receive email confirmation when the refund has been processed.

6. Payment Processing

All payments are processed securely by Stripe Payments Australia Pty Ltd. PropInvestor does not store or have access to your credit card details. Charges will appear on your bank or credit card statement as "PROPINVESTOR" or similar. If you do not recognise a charge, please contact us before initiating a chargeback with your bank, as we can usually resolve billing queries quickly.

7. Dispute Resolution

If you have a billing dispute, please contact us first at support@propinvestor.com.au so we can resolve it directly. We aim to respond to all billing disputes within 5 business days.

If we cannot reach a resolution to your satisfaction, you may contact:

8. Free Tier

The Free tier has no cost and requires no cancellation. You can continue using the Free tier indefinitely after cancelling a paid subscription. Your property data is retained unless you request account deletion.

9. Contact

For billing or refund questions, contact us at support@propinvestor.com.au